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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tharun Reddy Nalabolu

May 8, 2024

5  out of  5 rating by Tharun Reddy Nalabolu
"Try to get a quote sure you won’t regret it. Best insurance deal I ever got."
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Terri Atwell

April 23, 2024

5  out of  5 rating by Terri Atwell
"Nichole was my agent and she has been the best agent I have ever had when it comes to home and auto insurance. I never had a problem with her getting back to me when I called or sent a message to her. I know she's my agent but I consider a friend. I only left State Farm because I needed cheaper home and auto insurance. Thank you, Nichole for all the hard work you have done for me. God Bless you."
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Cindy Rudeloff

April 2, 2024

5  out of  5 rating by Cindy Rudeloff
"Nichole was very helpful and answered all our questions. She was very informative and helped us with our auto and home owner insurance. She got us the best rate."
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Victor Singh

February 2, 2024

5  out of  5 rating by Victor Singh
"Nicole is a dream come true, she is very very Helpfull and dedicated insurance agent and very knowledgeable. She got us the best rate and also helped us decide the options that are good for us to have. She is the Insurance agent you can find. Thanks Nicole."
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J rod

December 11, 2023

5  out of  5 rating by J rod
"Awesome and very helpful with the on boarding process, look forward to the partnership"
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Krishna Mulukutla

July 21, 2023

5  out of  5 rating by Krishna Mulukutla
"I have been with state farm for a long time. Specifically with Nichole Navarre. She is someone who cares and has worked with our family in both good and bad times. I would suggest any person looking for a change reach out to her and spend a few minutes. It will change your perspective on things"
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Mason Callaway

July 18, 2023

5  out of  5 rating by Mason Callaway
"Nichole is a rockstar! I had to get coverage issued super last minute and not only was she kind and patient throughout the process but she completed my application quickly even through underwriting and technical issues. Not only was the coverage issued quickly, my quote was about $1,600 a year less than the next cheapest quote I had gotten before! I’ve previously had a number of years of experience as a State Farm team member myself and it’s obvious that Nichole really loves what she does and is very knowledgeable about the business. I’d absolutely recommend Bill Martensen State Farm for all insurance needs!"
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Somes Mulukutla

July 6, 2023

5  out of  5 rating by Somes Mulukutla
"Very load KUDOS for Nichole Navarre at Bill Martensen!! She helped save me $1500 when State Farm asked me to pay $1500 for storage costs (dealer was asking for storage costs when my vehicle was totaled). Despite talking with the claim adjustor and her manager they would not remove the charge. Nichole interceded several times all the way up the director level and got State Farm claims to remove the charge! only her persistence saved me the money. TY Nichole."
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Doug B

June 22, 2023

5  out of  5 rating by Doug B
"I work at a high end body shop in Grapevine. I deal with insurance claims departments every day. It is rare to see an actual agent step in when something goes a little off on a claim. Claims can be tough with ALL insurance companies but not many agents will step in to get it back on track. Nichole Navarre would be an exception to that. She put forth an effort to get what her client deserved and it was nice to see. It wasn't just the willingness to call but the way she went about it. Pure people skills. Definitely would feel good having her on my side!"
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Diaa Hassan

April 29, 2023

1  out of  5 rating by Diaa Hassan
"I would give 0 stars if it were possible, because even though I went in person to update my quote, the end result is that I'm paying more than what I agreed on, I was mislead by agent "NICOLE" because they changed the policy of my quote without notifying me, and they have poor communication, unprofessional behavior, and they don't want to correct it, because they have shown carelessness many times. It is not something I would recommend to anyone."
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Amber Chocolate

March 30, 2023

1  out of  5 rating by Amber Chocolate
"If I could give less than a one star I would. I have received horrible customer service from this office. I can not get anyone to respond to my emails or calls now after the office made a mistake on my policy. I will never use this office ever again."
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William Ferguson

March 2, 2023

5  out of  5 rating by William Ferguson
"I've been with State Farm insurance since 1975/76. I moved agenices in early 2015 and that's where I met Nichole Navarre. She instantly found a savings of over $500 on my homeowner's (a class 4 roof missed by previous agent). shes proven herself to be a top tier agent with her deep dedication to her clients and to State Farm. I've followed her through two agenices where she's as worked and now with Bill Martenson in Arlington TX. I immediately moved my polices to that agency upon knowing of her change of agency.For me personally she has always gone above and beyond the call. In her zeal to care for her clients she always goes the extra mile to meet my needs. Plus, she's always up beat and a joy to talk with."
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Donald Alexander

February 28, 2023

5  out of  5 rating by Donald Alexander
"Nicole, is a very professional agent she always puts her customers first. She has helped me with my insurance on the new house my cars and also with my cattle. If she doesn't have the answer, she will not just give you an answer that you want to hear. She will research it and get back with you. She helped my daughter to get a lower insurance policy from the one she had prior to State Farm. Again Nicole is a great professional agent, she sits the standard for all agents to follow."
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Erin Douglas

February 17, 2023

5  out of  5 rating by Erin Douglas
"We have been using this office for years! Nichole is always willing to help and find solutions for our family. She is there to answer our questions and keep us informed of changes in our policy and opportunities for savings! Thank you Nichole!"
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Zykeria Johnson

December 17, 2022

5  out of  5 rating by Zykeria Johnson
"Nicole helped me out tremendously! She was very helpful and talked me through the process. I am very excited to have the experience with her! Great service! Answer very fast!"
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Isolde Morales

November 1, 2022

5  out of  5 rating by Isolde Morales
"Nichole Navarre demonstrated professionalism and knowledge regarding the proper insurance of both my homes and all four of my cars. She was patient, kind answering all my questions. I feel confident that I am now properly insured and protected as far as my vehicles and homes go. Thank you, Nichole, for all your assistance. I am grateful and feel confident I have the right insurance."
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jeremy hughes

October 7, 2022

5  out of  5 rating by jeremy hughes
"The folks here are great to work with! Nichole A Navarre has always responded quickly to my questions and concerns. When I’ve had life changes (new car, marriage, new house, etc) she’s been great about getting all she needs to know about the situation and presents me with insurance options that best meet my needs, and with great rates! She has been my representative for 15 plus years and makes sure it is always done with a personal touch. If something needs to be accomplished it is done without hesitation, she handles everything for my family personally, and I am never pushed off on another person. I highly recommend this agency, and Nichole Navarre 30 years and counting!"
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Michael Mercer

August 18, 2022

5  out of  5 rating by Michael Mercer
"Ii love working with Nicole, she knows what customer service truly is and is someone you can trust to have your best interest at heart."
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Edward “Chevy” Navarre

August 12, 2022

5  out of  5 rating by Edward “Chevy” Navarre
"Nichole is awesome! And extremely knowledgeable about what she does! If you’re using anyone else you’re wasting your time in my book!"
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rudy gutierrez

August 12, 2022

5  out of  5 rating by rudy gutierrez
"Best Agency to work with. Great doing business with you. Best Agent Nichole Navarre. Thank you for the easy and smooth transition."
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Christina Wafer-Jones

August 10, 2022

5  out of  5 rating by Christina Wafer-Jones
"Outstanding service by Holly and team! I know that having quality insurance is not an option; it is a requirement for piece of mind. It only takes a moment for an accident or a death to change your life- be prepared! Don’t skimp on your insurance; go with an agent that respects your needs and can help you navigate what’s best for you"
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Trina Beed

August 4, 2022

5  out of  5 rating by Trina Beed
"I have had insurance with State Farm in Nebraska most of my life. I have always received good Customer service and good coverage. When relocating to Texas a few years ago, I reached out to the State Farm nearest to me, Bill Martensen’s State Farm Agency. I was blessed to reach Nichole Navarre. She is unbelievably over the top an amazing agent. Great Customer Service! She is very informative, friendly, explained things to me in great detail, asked me questions and found out exactly what I needed to provide the service that was perfect for my situation. I have been very pleased and I feel Bill Martensen‘s office and especially Nichole Navarre make both my fiancé and myself feel safe and protected. Thank you Nichole and thank you State Farm!"
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Troy Light

August 3, 2022

5  out of  5 rating by Troy Light
"I have always appreciated Nichole Navarre taking care of my Insurance needs she is always on top of my Insurance needs and that is why I have been with Bill Martensen State Farm. I always have trust with Nichole I have been with Nichole 9 years with my company Insurance needs."
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John Sherman

August 3, 2022

5  out of  5 rating by John Sherman
"Nichole is truly a gem when it comes to insurance. She’s attentive and answers any questions about our policies and helps tremendously when something needs to get added or removed. Her level of customer service is why we choose to stay with Bill Martensen as our agent for our various insurance needs."
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Cammi Crowther

March 23, 2021

5  out of  5 rating by Cammi Crowther
"Jo Ann is the best ever! Always is able to get our issues resolved and is on top of everything!"